Wash your hands
Handle aligners with clean, dry hands and remove them gently from both sides.
Wear and care
Aligner Care
Small daily habits help protect your aligners, oral hygiene and treatment progress.
Daily routine
Six simple care habits
Use the instructions supplied for your specific product if they differ from general guidance.
Rinse after removal
Use cool or lukewarm water. Avoid hot water that may distort the material.
Clean gently
Use the recommended cleaning method and a soft brush. Avoid abrasive toothpaste unless instructed.
Clean your teeth
Brush and floss before reinserting aligners after meals whenever possible.
Store in the case
Never wrap aligners in tissue or leave them exposed where they can be lost or damaged.
Check fit and condition
Report cracks, warping, sharp edges or unexpected looseness before moving to the next stage.
Protect the material
What to avoid
Heat, harsh chemicals and poor storage can damage clear aligners.
Avoid heat
Do not use hot or boiling water, dishwashers or heated drying.
Avoid coloured drinks
Remove aligners for drinks other than plain water unless instructed otherwise.
Avoid harsh chemicals
Do not use bleach, alcohol or unapproved cleaning agents.
Avoid loose storage
Use the ventilated case whenever aligners are out of your mouth.
Do not skip stages
Progress only according to the schedule confirmed for your plan.
Ask before improvising
Contact support if an aligner is lost, broken or no longer fits.
Treatment and aftercare
Keep a consistent daily routine
Follow the schedule supplied with your approved plan and contact support promptly if fit, comfort or wear changes unexpectedly.
- Follow your approved schedule
Wear each stage exactly as directed - Check fit before progressing
Do not advance if an aligner is not seating correctly - Use your retainers
Protect the final position after active treatment
Questions, answered
Frequently asked questions
Short, clear answers to help you decide what to do next.
Can I use toothpaste on aligners?
Some toothpaste is abrasive and may cloud the trays. Use the cleaning method recommended with your product.
What should I do if an aligner smells?
Clean it using the approved method, maintain oral hygiene and contact support if the issue persists.
Can I wear a cracked aligner?
Contact support before continuing. A small rough edge and a structural crack may require different actions.
Need help with fit or care?
Describe the stage number, wear schedule and problem so the support team can guide you.