Pricing support
Questions about case assignment, the €49 adjustment code or plan inclusions.
Help centre
FAQ's
Straight answers about eligibility, impressions, scans, case pricing, treatment wear and aftercare.
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Questions, answered clearly
Open a question below or contact support if your situation is not covered.
What are clear aligners?
Clear aligners are a sequence of custom transparent trays designed to apply controlled forces to selected teeth.
Which concerns may be suitable?
Selected crowding, spacing, alignment and bite concerns may be considered. Suitability requires review of your oral health and records.
How do I start?
Purchase either the €49 at-home Impression Kit or the €49 Digital Scan. Use the same email later when purchasing the assigned aligner plan.
How is my €49 starting fee deducted?
After record review and case assignment, Ravive sends a unique one-use code restricted to your email and approved plan. Enter it in checkout to deduct €49.
Can I purchase a treatment category before review?
No. Mild, Moderate or Complex is assigned from your verified records and 3D plan. The approved plan includes two retainers; the €89 whitening kit remains optional.
How is my Mild, Moderate or Complex category decided?
Your submitted information and dental records are reviewed to confirm eligibility and case complexity.
What if my impressions are unclear?
Contact support. New impressions may be required if the records are not accurate enough for verification or planning.
What happens at a digital scan?
A trained team member captures a 3D record of your teeth with an intraoral scanner and submits it for review.
Can I eat with aligners in?
Unless instructed otherwise, remove aligners for food and drinks other than plain water, then clean your teeth before reinserting them.
What if an aligner breaks or does not fit?
Stop progressing to later stages and contact support promptly for case-specific guidance.
Are retainers included?
Two retainers are included free with an aligner treatment plan.
Can aligners replace regular dental visits?
No. Continue routine dental examinations and seek in-person care for pain, swelling, decay, gum concerns or emergencies.
Still need help?
Contact the right support route
Include your order number when contacting us about a purchase.
Booking support
Help choosing a centre or requesting a scan appointment.
Impression support
Guidance before you take or return home impressions.
Couldn’t find your answer?
Send the team a clear description of what you need.