Terms & Conditions

Please read these terms before ordering. They are written for the Ravive workflow, but mandatory consumer rights apply regardless of whether they are repeated here.

1. Seller and scope

These terms govern orders placed by consumers through this website with [LEGAL COMPANY NAME], [LEGAL FORM], registered under [SIREN/RCS], with registered office at [FULL ADDRESS] and VAT number [VAT NUMBER]. Contact: [EMAIL] and [PHONE]. They apply together with the product page, Privacy Policy and Refund & Return Policy.

2. Age, information and treatment eligibility

You must be at least 18 years old and provide accurate, current information. A free assessment is informational only. Clear-aligner suitability, the proposed movements and the Mild, Moderate or Complex category are determined only after usable records and professional review. Ravive may decline or pause a case when remote treatment is unsuitable or in-person care is required.

3. Required order sequence

First purchase either the Impression Kit or Digital Scan for €49 including VAT. After usable records are received, Ravive reviews eligibility, prepares the 3D treatment plan and assigns the appropriate category. Only then should you purchase the assigned aligner plan. Mild includes 12 aligners, Moderate 24 aligners and Complex more than 24 aligners, subject to the approved prescription.

4. €49 Impression Kit / Digital Scan fee adjustment

After the records are reviewed and a case category is assigned, Ravive may provide a unique one-use discount code equal to the €49 paid for the Impression Kit or Digital Scan. The code is restricted to the same customer email and the approved aligner plan, is not transferable or exchangeable for cash, and must be entered at checkout before payment. A customer account is not required. Contact support before paying if the code is missing or rejected.

5. Customer account and category access

For the aligner-plan purchase, an account is required to identify your verified category and apply the €49 credit securely. You are responsible for protecting your sign-in details. Orders placed using a different email may require manual verification and can delay access.

6. Products, inclusions and prices

Key characteristics and current prices are shown on each product page. Unless stated otherwise, prices include VAT. An aligner plan includes the approved 3D treatment plan, the prescribed clear aligners, two retainers and treatment guidance. Teeth whitening is optional and purchased separately. Photographs and illustrative outcome images explain the product or process but do not guarantee an individual result.

7. Ordering, payment and acceptance

Review the cart, delivery information and total price before confirming payment. An automated acknowledgement confirms receipt, not clinical acceptance. Ravive may ask for missing information, correct an obvious pricing error before acceptance, refuse an order that cannot lawfully or safely be fulfilled, or refund an unavailable item.

8. Impressions, scans and customer responsibilities

Follow all instructions, provide accurate health and dental information, and attend booked scan appointments. Unusable records may need to be repeated. Do not continue with home impressions if instructions advise you to stop or if you experience pain. Seek local dental care for pain, swelling, trauma, infection or urgent symptoms.

9. 3D plan approval and personalised manufacture

The 3D plan is a clinical planning representation, not a promise of an exact appearance or completion date. Review the proposal and ask questions before approval. Personalised aligners and retainers are manufactured from your records and approved plan. Manufacturing may begin once the required approval or instruction has been given.

10. Delivery

Available destinations, delivery costs and estimates are shown before checkout. Provide a complete address and promptly report a missing or damaged parcel. Personalised production and delivery dates are estimates unless Ravive expressly agrees a firm deadline.

11. Withdrawal and cancellation

For distance purchases, consumers generally have 14 days to withdraw where the statutory right applies. Legal exceptions may apply to goods made to your specifications, sealed goods opened after delivery that cannot be returned for health-protection or hygiene reasons, and services begun or completed with the required express request and acknowledgement. The checkout and Refund & Return Policy explain the position for each product. Mandatory rights always prevail.

12. Legal guarantees

Nothing in these terms limits the French legal guarantee of conformity or the guarantee against hidden defects. For a suspected fault, contact [SUPPORT EMAIL] with the order number and clear evidence. Remedies are provided according to the applicable law and circumstances.

13. Wear, aftercare and retainers

Follow the approved wear schedule, hygiene instructions, progress checks and retainer guidance. Report fit or tracking concerns promptly. Two retainers are included with an aligner plan; replacements due to loss, damage, wear or failure to follow care instructions may be chargeable.

14. Complaints and consumer mediation

Send complaints to [SUPPORT EMAIL] or [POSTAL ADDRESS]. If the complaint cannot be resolved directly, you may use the consumer mediator appointed by Ravive: [MEDIATOR NAME, ADDRESS AND WEBSITE].

15. Applicable law

French law applies, without depriving a consumer living elsewhere of mandatory protections available in their country. Any dispute should first be raised with Ravive and may then be submitted to the competent court or applicable alternative dispute-resolution process.