Select and test the tray
Choose the advised tray and confirm it covers all required teeth before using material.
At-home guide
Impressions Guide
Prepare first, test the tray fit and complete each impression carefully. Follow the instructions supplied with your exact kit.
Preparation
Before mixing the material
Good preparation reduces avoidable mistakes.
The instructions packed with your product take priority over this general website guide.
Do not start if you have urgent dental symptoms
Seek dental advice for pain, swelling, loose teeth, recent oral surgery or other concerns before using an impression kit.
Work on a clean, dry surface
Organise the trays, materials, timer, mirror and instructions before opening or mixing anything.
Test every tray first
The tray should cover the required teeth without forcing or pinching. Contact support if the fit is unclear.
Step by step
Take one impression at a time
Use a timer and do not rush the seating or setting stages.
Mix for the stated time
Combine the components quickly and evenly, using the exact timing supplied with the kit.
Load the tray evenly
Place material across the tray without large gaps, then proceed immediately.
Seat in one controlled motion
Centre the tray and press it into position as shown in the guide. Do not bite into the tray.
Hold completely still
Keep the tray stable for the full setting time. Movement can blur the tooth detail.
Remove and inspect
Release the seal gently, remove the tray and check that full tooth shapes and gum margins are captured.
Repeat for the other arch
Use fresh material and follow the same sequence for the second required impression.
Photograph and pack
Send review photos if requested, then pack only accepted impressions using the return instructions.
Quality check
What a useful impression should show
A record may need to be repeated if important tooth detail is missing.
Full tooth detail
The biting surfaces and sides of the required teeth should be visible.
Visible gum margin
The record should extend slightly beyond the teeth as instructed.
No tray show-through
Thin spots where teeth contact the tray may be unusable.
No dragging or double detail
Movement during setting can create blurred or repeated outlines.
No large air voids
Bubbles over important tooth surfaces can hide planning detail.
Ask for photo review
If available, send clear photos before returning the kit.
Questions, answered
Frequently asked questions
Short, clear answers to help you decide what to do next.
Can I remould or reuse set impression material?
No. Use fresh material for each attempt.
What if I gag easily?
Contact support before starting or choose a partner-centre digital scan as an alternative.
Should I post every attempt?
Follow the kit instructions. Where photo review is offered, wait for confirmation before packing the accepted records.
Prefer not to take impressions?
Request an available digital scan appointment at a partner centre.