Privacy Policy

We aim to provide concise, understandable information about personal-data processing. This policy should be read together with any short privacy notice shown where information is collected.

1. Data controller

The controller is [LEGAL COMPANY NAME], [ADDRESS]. Privacy contact or DPO: [PRIVACY EMAIL].

2. Information we collect

Depending on how you use the service, we may collect identity and contact details, account and order data, messages, appointment requests, assessment answers, dental records submitted for review, transaction information and technical website data.

3. Why we use information

Information may be used to answer enquiries, assess and administer requested services, process orders and payments, arrange scans, provide support, meet legal obligations, protect the website and—where permitted—send marketing communications.

4. Legal bases

Processing may rely on steps requested before a contract, performance of a contract, compliance with law, legitimate interests, consent, and—where special-category health information is involved—the specific lawful condition confirmed for the final service model.

5. Who receives information

Information may be shared only as needed with authorised staff, clinical reviewers, treatment-planning or manufacturing providers, partner scan centres, delivery providers, payment providers, website and customer-support vendors, professional advisers and authorities where legally required. Name the final categories and providers before publication.

6. International transfers

Some service providers may process information outside France or the European Economic Area. Where applicable, appropriate transfer safeguards and information about how to obtain a copy must be identified.

7. Retention

Information is kept only for the periods required for the stated purpose, contractual administration, patient or service records where applicable, tax and accounting duties, disputes and legal obligations. Insert the final retention schedule before publication.

8. Your rights

Subject to applicable conditions, you may request access, correction, deletion, restriction, objection and portability, and withdraw consent where processing relies on consent. You may also lodge a complaint with the CNIL.

9. Cookies and analytics

Necessary cookies support the store and checkout. Non-essential analytics, advertising or personalisation technologies should be used only in accordance with the configured consent mechanism. List active tools and purposes in the final cookie information.

10. Security

Reasonable technical and organisational measures are used to protect information. No internet service can promise absolute security; report suspected privacy or account incidents to [SECURITY EMAIL].

11. Questions and requests

Send privacy questions or rights requests to [PRIVACY EMAIL] or [POSTAL ADDRESS]. Identity verification may be requested where necessary to protect your information.