General questions
Plan, pricing and suitability questions before you order.
Support
Contact
Tell us what stage you are at and what you need help with. Include your order number for purchase-related questions.
Choose a topic
Help us route your message
Clear details help the team respond more efficiently.
Scan appointments
Help with centres, appointment requests and visit preparation.
Impression support
Guidance about tray fit, taking records and return steps.
Send a message
How can we help?
The team replies during published business hours.
Contact help
Before you send
Use the right route for faster support.
What details should I include?
Include your name, email, order number where relevant, and a concise description of the issue.
Should I use this form for a dental emergency?
No. Contact a local dentist or emergency service for urgent pain, swelling, trauma, breathing or swallowing difficulty.
When will I receive a reply?
Response times depend on business hours and message volume. The team will reply as soon as possible during the support hours shown in the footer.